IT Service
Management
Our experts have over 40 people specializing in ServiceNow IT Service Management in the Middle East and years of experience in ITSM implementations, which makes us committed to taking your ServiceNow IT service management to the next level. We aim to equip you with tools and insights to take your ITSM environment to another level.
Why and What is ITSM ?
Why Choose ServiceNow for ITSM?
Key benefits of using ServiceNow for ITSM
Streamlined Operations
Manage repetitive tasks and reduce response times.
Enhanced User Experience
User-friendly interface with self-serve portals, workspace, and mobile applications.
Easy Platform Scalability
Flexible solutions grow with your organization and your processes.
Integration & Maximize ROI
Slick integration with existing solutions and Maximize ROI within 6 months.
Companies with optimized ITSM processes experience a 30% increase in IT efficiency and a 20% reduction in operational costs
How we do it ?
We have implemented ServiceNow ITSM modules using the below 4-step strategy and remained out-of-the-box (OOTB). These have been able to render a mammoth success rate in the past.
Transformative ServiceNow implementations
Assessment & Strategy Development
Understanding Your Needs and Defining Objectives- In this step, we first assess your prevailing ITSM landscape in Dubai and point out critical areas that need to be improved. Together, we work with you in clearly defining objectives and setting up a tailored strategy to ensure alignment with your organisational goals.
Implementation & Integration
Seamless Rollout and Integration of ITSM Solutions Experts in end-to-end implementation of IT Service Management solutions on Servicenow ITSM, ensuring seamless integration with all your other systems, we orient and configure the platform precisely to minimize disruption and fulfil clients' needs.
Optimization & Automation
Increasing Efficiency through Intelligent Automation We constantly refine and optimize your ITSM environment with intelligent automation and streamline processes for efficiency, best-in-class service delivery, and quality data management.
Support & Continuous Improvement
Upon implementation, we assist in solving some of the issues that arise and continuously aim to achieve smooth operation. Toward that end, we focus on continuous improvements ensuring feedback and progress toward meeting your best ITSM solution in terms of line of business need.
“Organizations using ServiceNow ITSM see a 35% increase in first-contact resolution rates."
Ready to Advance or refine your ITSM Processes ?
If you already have ServiceNow ITSM in your ownership, then we can enhance your environment to the CMMI Level 4/5. If issues emerge with your ITSM process after its installation, we could aid in the removal of these problems and transform your configuration to the best possible one.
IT Service Management Suite, What do you get ?
Our ServiceNow ITSM solutions provide a comprehensive optimization of your IT service through streamlined processes and achieve a maximum of 40 percent more efficient delivery of services. It helps shave off 30% of incident resolution times so that you can enjoy better overall IT. We ensure the IT service is not only in conformance but also exceeds expectations in terms of what must be provided by leveraging advanced analytics and automation. It’s backed by continuous improvement, enabling you to keep abreast of changes in business needs and developments in technology as well. Our solutions provide real-time insights that support better decision-making and foster a proactive approach to IT service management. Whether you’re fine-tuning your existing processes or introducing new ones, our ITSM suite was built to deliver measurable results and drive significant improvements in your IT service management operations.
Incident management
Manage and solve IT incidents efficiently so that the impact on the services is minimized and they can be quickly restored.
Problem management
Determine the root causes of the problems and deal with them to avoid recurrence and problems of disruption of services.
Change and release management
Solve the IT changes and control them to minimize risks while keeping the updating smooth.
Request management
Simplify and automate the handling of user requests so that the same are fulfilled faster but accurately.
Virtual agent
Automate repetitive work and answer questions instantly with AI-empowered virtual agents, with better user experience.
Predictive Intelligence
Use AI to predict trends, identify possible future problems before they might balloon into serious ones, and optimise service delivery.
Configuration Management Database (CMDB)
Maintain an all-inclusive database of all IT assets and their relatedness for better decision making and impact analysis.
Walk-up experience
Elevate on-site support with intuitive self-service options and seamless ticketing to accommodate in-person assistance.
Knowledge management
Organize and manage organisation knowledge to offer information sharing support to enhance efficiency.
Service Catalog
Offer a user-friendly interface for requesting IT services and manage your service offerings hassle-free afterwards.
Reports & dashboards
Create custom reports and dashboard with just one click
Service level management
Create, monitor and enforce service level agreements to ensure regular and quality service.
Some of Our Clients
Contact Us
Reach us at co*****@so*******.com
Reach us through
- KSA | UAE | USA | INDIA | SINGAPORE
- +1 234 567 8902
- co*****@so*******.com
Social Networks
What happens after submitting the form?
- We will offer you the ServiceNow expert.
- Our expert will call you to explain all the details within a short time.
- Share your ServiceNow objectives and requirements with us.
- Let us work together to devise a comprehensive strategy that fits your needs.
- We will implement the plan and facilitate continuous support for successful results.