Sotiotech

Industry With Confidence...

See how our ServiceNow expertise drives results. Our case studies show improvements in IT operations and customer service workflows, revealing how we create impactful change and new opportunities.

Industry With Confidence...

See how our ServiceNow expertise drives results. Our case studies show improvements in IT operations and customer service workflows, revealing how we create impactful change and new opportunities.

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Our Transformative Impact

deem sotiotech

Re-implementation of ITOM - Discovery & Building Infra CI Visiblity, Service quality Improvement for DEEM cloud.

Overview

SDAIA , a leading organization in data and artificial intelligence, faced significant challenges with their ServiceNow Discovery re-implementation. Their Configuration Management Database (CMDB) lacked accuracy, completeness, and effective configuration. They required a comprehensive solution to overhaul their CMDB and improve its functionality.

Problem statement

  • The CMDB lacked 100% accuracy, with incomplete data and many Configuration Items (CIs) not fully discovered.
  • Pre-configured credentials were non-functional.
  • Around 90% of scheduled tasks were inactive.
  • CI ownership was not maintained.
  • MID Servers were poorly configured.

Duration

3- Months

Results

Our team reimplemented the ServiceNow Discovery module for SDAIA. We performed a thorough assessment and overhaul of the CMDB setup:

  • Discovery and Management: Nearly 450,000 new CIs were discovered, and approximately 180,000 old CIs were archived.
  • Schedules: Created over 50 new schedules to ensure regular and accurate discovery.
  • Visibility: Achieved 100% visibility into the entire infrastructure.
  • Processes: Set up CMDB rules and workflows for CI discovery and decommissioning, leading to a streamlined and efficient management process.

Post-implementation results were significant:

  • 450,000 active CIs were properly managed in the CMDB.
  • Achieved 100% correctness, completeness, and compliance for the CMDB.
  • Defined processes for CI creation and decommissioning, enhancing overall efficiency and data accuracy.

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Our Game-Changing Solutions

sotiotech nxp

UI/UX Experince: Implementing better experince for over 3000+ Catalogs across 3 Business department & its Automation.

Overview

NXP Semiconductors faced issues with their ServiceNow catalog system, which had over 4000 catalogs on a single portal used by three different user environments. The vast number of catalogs caused confusion and inefficiencies in the request process.

Problem statement

  • Users were overwhelmed by having to sift through 100+ results for a single catalog search.
  • Each catalog had its own workflow, and the request was to use these workflows efficiently.

Duration

6 Months

Results

Solution: Implemented a solution using ServiceNow’s Record Producer:

  • User Experience: Introduced a set of questions tailored to the user’s department and needs.
  • Automation: Based on user responses, the system automatically added the relevant catalog item to the user’s cart, simplifying the selection process and reducing confusion.

Success Story: The implementation significantly improved the user experience:

  • Users now see only the most relevant catalog items based on their answers, streamlining the request process.
  • This solution reduced the number of search results and improved efficiency in catalog requests.

 

Case Study 2.2: Automation with Ansible and SCCM

Overview: NXP Semiconductors aimed to enhance their automation capabilities using Ansible and SCCM for managing user roles and provisioning VMs.

Problem Statement:

  • The client required automation for user group and role management through SCCM.
  • Needed automation for VM provisioning with minimal human intervention.

Solution:

  • SCCM Integration: Automated the addition and removal of users from groups and roles.
  • Ansible Integration: Created ITOM orchestration for automated VM provisioning. The process included:
    • Automatic VM provisioning with zero fulfillment involvement.
    • VMs were ready for use within minutes post-approval.

Success Story: The automation solutions resulted in:

  • Efficient and error-free user group and role management.
  • Rapid VM provisioning, significantly reducing the time from order placement to VM availability.
  • Streamlined operations with minimal manual intervention, enhancing overall productivity and responsiveness.

These case studies illustrate the transformative impact of our ServiceNow solutions, highlighting our ability to address complex challenges and deliver measurable improvements for our clients.

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Our GRC Leading Edge Results

A Success Story of SDB’s ServiceNow GRC Implementation

Overview

SDB,  a financial services firm specializing in investment banking, asset management, and financial advisory, sought to enhance its governance, risk management, and compliance (GRC) processes. The company faced challenges in regulatory compliance, risk management, and manual processes, which impacted operational efficiency and regulatory adherence.

Problem statement

  • Regulatory Compliance: Difficulties in managing compliance across multiple jurisdictions with varying regulatory requirements led to missed deadlines and potential risks.
  • Risk Management: The use of disparate tools and spreadsheets resulted in inconsistent risk assessments and delayed responses.
  • Manual Processes: Labor-intensive manual tasks for policy updates, risk assessments, and audit preparations created inefficiencies and high administrative overhead.

Duration

6 – months

Success Story:

SDB implemented ServiceNow GRC to address these challenges effectively:

  • Policy and Compliance Management: Automated the creation, distribution, and tracking of policies. Key features included policy lifecycle management, automated acknowledgments, and compliance reporting, which improved real-time visibility and adherence to regulations.
  • Risk Management: Centralized risk management through a unified platform allowed for comprehensive risk identification, assessment, and mitigation. Automated risk assessments were integrated into business processes, improving risk visibility and response times.
  • Audit Management: Streamlined audit processes by automating task assignments, tracking findings, and managing remediation actions. This reduced audit cycle times and ensured timely follow-up on audit issues.

Results:

  • Improved Compliance Tracking: Achieved a 30% reduction in non-compliance incidents within the first year, thanks to real-time visibility and automated policy management.
  • Efficient Risk Management: Enhanced risk identification and assessment led to a 25% increase in identifying potential risks and a more proactive approach to mitigation.
  • Increased Efficiency: Automation reduced manual effort by 40%, accelerating policy updates, risk assessments, and audit preparations, freeing up employee time for strategic tasks.

Metrics and KPIs:

  • Compliance Incidents: Reduced by 30% due to better tracking and management.
  • Audit Cycle Time: Halved, thanks to streamlined processes and automation.
  • Risk Identification: Increased by 25% due to improved risk assessment automation.

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  • Our expert will promptly reach out to you for a detailed discussion.
  • Share your ServiceNow objectives and requirements with us.
  • Collaborate with us to develop a comprehensive plan that addresses your goals.
  • We will execute the plan and provide ongoing support with successful outcomes.

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What happens after you fill out the form?

  • We will match you with the ServiceNow specialist tailored to your needs.
  • Our expert will promptly reach out to you for a detailed discussion.
  • Share your ServiceNow objectives and requirements with us.
  • Collaborate with us to develop a comprehensive plan that addresses your goals.
  • We will execute the plan and provide ongoing support with successful outcomes.

You’ll be in good hands :

  • Our customers grade our work with 4.3 out of 5 points.
  • We have 50+ ServiceNow professionals available across five countries.
  • We have Worked across 7+ industries & 32+ Implementation.
  • 6+ years of ServiceNow experience.

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