Amplify your digital transformation journey with the most capable team

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Empowering Businesses Worldwide

Syneos Health
harman
John Deere
us_bank
bt
Performance Analytics Sotiotech

Unlock your organizations' untapped potential

Ensuring Quality service delivery while integrating continuous improvement across the entire organization. Tackling issues & identifying opportunities as soon as they appear.

Reduce service costs implementing self-service portal

Get rid of silos in the systems, using AI-based predictive intelligence to prioritize & assign cases. Keeping the business on top of SLAs & helping to avoid process violations. Strengthening the organization to serve better, and operate better providing the best service experience. Driving customer satisfaction while keeping the team adept & efficient.

Sotiotech Service Portal
Agent workspace

Adopt Faster Resolution Model

Improving team efficiency by easing multitasking using optimized issue resolution. With automated machine learning-based recommendations mitigate incident risks & get notified early of major potential incidents. Never missing updates & insights through unified visibility.

Efficiency

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Operational Excellence

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Governance

Performance Analytics

Performance Analytics

Helping you to take pre-emptive decisions by providing 360 degree visibility performance & bottlenecks. Access real-time trends and the impact it can create within your organization and for the customers. Empowering to take better decisions in time before it is too late. Providing preset industry standard best practices key performance matrix & analytics

Service_Portal

Service Portal

Get rid of silos in the systems, using AI-based predictive intelligence to prioritize & assign cases. Keeping the business on top of SLAs & helping to avoid process violations. Strengthening the organization to serve better, and operate better providing the best service experience. Driving customer satisfaction while keeping the team adept, efficient and connected.

Agent_Workspace

Agent Workspace

Improve teams efficiency, enabling them to resolve multiple issues concurrently in an optimized, intuitive layout. Providing complete unified visibility, informed updates & surface important insights with live activity feed. The teams get notified of potentially major incidents based on issues frequency and impact mitigating risk and improving level of service by settling issues faster.

Want to learn more? Connect with us for an expert consultation.

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